Troubleshooting Common Lift Problems


Genesis Hydraulic Pump Issues

click link below for help with common pump problems:

Genesis Pump Fixes


Bestcare Electric Charger Test

click link below for charger testing process

Bestcare Charger Test Method

Bestcare Troubleshooting Issues


The lights on the control box are not lit and I can’t charge?

  • Make sure red re-set button is in up position
  • Charger may be defective
  • Batteries may be expired

The lights on the control box go to amber/red when I use the lift?

  • The proper way to check battery levels is to not use the lift and depress the small blue plus/minus button to the right of the window with the lights. As long as you have two or more green lights you have a full charge

The actuator stops and starts during lifting or lowering?

  • Check battery levels and replace if needed

The actuator is stalled and a clicking sound is audible?

  • Check to make sure actuator plug is firmly pushed into control box
  • Actuator may be broken or at end of life cycle
  • PCB inside control box may be defective (call tech service)

The actuator will go up and or down but not both?

  • Hand control may be defective
  • Control box may be defective

The actuator makes a grinding noise when lifting a person but no noise when no load?

  • Internal gear on actuator stripped and actuator needs repair or replacing

Battery Indicator shows I have a charge but lift will not operate?

  • The lift will not operate while the charger is plugged in
  • Check to make sure the actuator is plugged into the control box tightly
  • Hand control may be defective

The lift needs constant charging?

  • Replace the internal batteries

The lift will not operate and there is no clicking sound when hand control is pressed?

  • The hand control may not be securely pushed into the control box
  • The hand control is defective or at end of life cycle

Two beeps are audible and lift runs slowly or stops and starts?

  • Charge the batteries

Three beeps are audible and lift stops with only red light visible?

  • Charge the batteries immediately or replace the batteries if required

Three long beeps audible and lift won’t operate?

  • Safe load limit has been exceeded and lift overloaded stop lift and lower patient immediately
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